What Bees Know About Flexible Small Businesses
Great news! A new review has brought a whole new audience to your restaurant. There is one issue though: You’ve got no more space for tables. Guess it’s time for an expensive renovation or a painful move.
If only you were a bunch of bees! Then, you could reshape your restaurant on the fly, eating up the interior walls and reshaping them to suit the needs of the moment.
Natural bee hives, as opposed to human (or Asgardian) made ones, fit into all sorts of organic shapes, and recent research shows that bees constantly adapt their nests to changing conditions.
When the optimal hexagon wax cell shape doesn’t fit the available space, bees will construct cells of all sorts of shapes and sizes, with thousands of bees building inwards from different parts of the space to eventually connect and merge into a single hive.
Even your most engaged staff probably aren’t up for chewing through drywall, but bees get up to all sorts of behaviors that we could stand to learn from.
Bees have careers
Honeybees, like most humans in 2026, do a bunch of different jobs over their lives, although their jobs only last four to six weeks (except the queens who live a not-quite-Elizabethan 2-5 years). Even within that short window, they take on various roles which each require different skills and behaviors. Here’s a typical career path for a worker honey bee:
- Orientation (Days 1–3 ): Meeting your hive mates, grooming, checking out the hive.
- Janitorial and Nursing (Days 3–10): Cleaning brood cells, feeding larvae, sealing larvae into their wax cells.
- General duties (Days 10–20): Receiving and processing incoming nectar, hive repairs, fanning the hive for temperature control.
- Guarding, foraging (Days 20+): Working the hive door, learning the surrounding areas, and finally foraging for nectar, pollen, and water.
Your job changing according to your age is called temporal polyethism. Sometimes though, conditions in the hive change so drastically that the workforce needs to be reshaped. If a hive loses enough of its nurses, within a few hours some of the older foraging bees can literally rewrite their own genes and switch back to nursing roles to help the hive restore balance.
It’s an effective, though imperfect, process. Those reverted foragers are not quite as effective as younger nurse bees are — it’s like when your Dad has too many beers at the cookout and thinks he can still rip it on the skateboard like he did when he was 17. He can do it, but the years still show.
Still, that sort of flexibility can solve temporary problems for the hive and keep things going until normality is restored. That’s a skill that most small businesses need to call on from time to time.
Man vs. bee
In her excellent book, The Good Jobs Strategy, Zeynep Ton shares her research on how companies can create growth and success while also providing good, well-paying jobs for their frontline staff.
One of her case studies was QuikTrip, the U.S. convenience chain. She notes that when store traffic is high, every team member can operate the register. When it’s quiet, they can all be restocking, cleaning, and managing an inventory of treats even bees might be concerned about.
It only works because the staff have all been deliberately trained in advance; they aren’t trying to learn on the fly. Those skills are ingrained and accessible, pre-built for future needs, just like the bees. It’s an operational decision from the top to invest more time and money upfront to enable that flexibility later.
Certainly you don’t want your busser making the soufflés (and probably you’d rather certain cooks stay away from the customers), but within any business, there are opportunities to give people the skills to pick up other pieces of work when they are needed.
However, for man and bee, that flexibility isn’t without cost. Not just the upfront training time, but also the greater operational costs. A bee hive which gets too stressed triggers too many young bees to forage before they are ready. They take fewer, shorter flights and die quickly, leading to even younger bees being forced out, ultimately spiraling into colony collapse.
A business which does not allow staff time to develop specialist skills, or does not offer predictable work hours, can demoralise staff who feel a deep lack of control. Perhaps the single largest factor leading to failed flexibility is a lack of slack.
Sustainable flexibility requires slack
Slack time is not about mucking around (although a little play time is good for everyone). Ton phrases it as “operating with slack,” which she defines as deliberately setting staffing capacity above the theoretical minimum required to do the work.
Allowing some buffer capacity is what enables staff to react to changing needs through the work day. All the cross training in the world won’t help if the whole team is already at maximum capacity when the need for flexibility arises.
A healthy hive always has a buffer of young bees not yet assigned. A healthy human team has enough space to be able to reshape their work to meet changing needs and time to offer the ongoing training and development that will pay off down the road.
Humans also have access to technology that can help predict changing volumes. Use your scheduling software to know exactly how much buffer you have and when you might need to deploy some flexible workers. Take action to preserve that buffer when you can, and when you need to use it up, make sure it gets rebuilt.
Stay flexible
Creating a team which can flex is going to take more than a day trip to goat yoga. Your dining room dimensions might be fixed, but with the right setup, your staff can adapt and thrive through busy periods.
Don’t wait until the moment of chaos arrives because it will be too late. Invest now in training, and build that slack time deliberately into your schedule. Be like the bee.