The Best Call Center Time Tracking Software

Time tracking features for call centers

Whether your agents are in a central office or working from home, Buddy Punch provides the tools you need to manage time, track productivity, and maintain compliance.

Flexible clocking in and out

Agents can clock in and out directly from their computers. For on-site teams, you can set up a central time clock kiosk using a tablet.

Our system allows for IP Address locking to ensure agents are punching in only from authorized locations, which is perfect for managing a remote workforce.

Job and project tracking

Track time spent on different campaigns, clients, or tasks. Agents can easily select a job code when they punch in, giving you detailed reports to analyze profitability, bill clients accurately, and monitor team productivity across different projects.

Strict adherence and attendance tracking

In a call center, every minute counts. Get real-time push or email notifications for late clock-ins or early clock-outs. Monitor attendance patterns to ensure your service levels are always met and identify any issues with tardiness or absenteeism.

Automated break management

Easily enforce your break policies to ensure compliance with labor laws. Set up automatic deductions for unpaid breaks or create custom reminders to ensure agents take their breaks on time and for the correct duration, keeping your operations running smoothly and legally.

Overtime and shift differential management

Our software automatically tracks overtime based on your specific rules. Set up alerts to notify managers when agents are approaching overtime to control labor costs. Buddy Punch can also handle complex pay rates for different shifts, ensuring accurate payroll every time.

PTO tracking and time off requests

Streamline your time-off process. Agents can request PTO directly through the app, and managers are notified for approval. The system automatically calculates accrual balances, making it easy to manage vacation and sick leave for your entire team.

How Buddy Punch expedites payroll

Buddy Punch automates your entire time collection process. All regular hours, overtime, and PTO are calculated and compiled into a detailed timesheet. When you’re ready to run payroll, you have three options:

• Download a report formatted for your existing payroll system.
• Use one of Buddy Punch’s integrations to send your time data to payroll instantly.
• Use Buddy Punch as your payroll provider to pay employees through Buddy Punch.

This lets you turn a full day of payroll processing into a quick, 30-minute task.

How Buddy Punch simplifies scheduling

Build, publish, and manage complex shift schedules in minutes. Our drag-and-drop schedule maker makes it easy to assign agents to specific shifts, teams, or campaigns.

You can also:

• Create repeating schedules for agents with consistent hours.
• Allow agents to request shift trades and covers, which you can review and approve.
• View agent availability and approved time-off while creating schedules to prevent conflicts.

Agents can view their schedules at any time from the Buddy Punch app and receive notifications when new schedules are published or updated.