Management skills are special abilities that very few individuals possess and use correctly within an organization. Managers play a crucial role in building, maintaining, and improving a business. Some of these skills are obtained and developed through learning and on-the-job experience. Other skills are taught through an educational experience such as college.
The unfortunate reality is that managers often find themselves in dilemmas when employees punch the clock. Several issues can arise from employees attendance she trying to improve workplace productivity. No matter the challenge, proper management skills separate a good leader from a bad one, and this is what helps a company prosper.
Skills Managers Should Possess
There is an extensive range of skills that every manager should possess. With that being said, it is not feasible for an individual to obtain every single skill that there is. Every person has strengths and weaknesses, but being able to identify them and improve upon them is a step in the right direction.
Here are some skill sets that are great assets for every manager to manage and lead a team successfully. It can help build your managers confidence and improve company communications.
1. Great Communication Skills
Communication is the exchanging of information from one individual or party to another. When streamlined communication is present, team building improves from information flowing seamlessly from every direction.
Without proper communication, employees can find themselves confused and even less productive. Ultimately, poor communication can cause workflow and safety issues inside a business.
Pros of great communication:
- Employees can understand their tasks, goals, and expectations.
- Increased customer satisfaction.
- Reduction in mistakes and injuries.
- Improves team building.
- Builds encouragement and trust.
Cons of poor communication:
- Deadlines may not be met.
- Employees feel like their feedback is worthless.
- More vulnerable to work injuries.
- Undocumented errors and mistakes.
- Reduced customer satisfaction.
How to Improve Employee-Employer Communication
Not everyone is great at communicating, and that is okay as long as you are willing to work on improving. Thanks to technology, there are many resources available to help you improve your communication skills, such as podcasts, books, and articles.
We also recommend having team meetings to update your employees on any news regarding the company or changes that may be occurring. During these meetings, you should also listen to employee feedback as well.
2. Be a True Leader
To be able to lead a team, you have to be a great leader. Leadership is explained as a person who is in charge of a group or organization. They are also individuals who set a good example through integrity. By setting good examples, a leader can increase their success rate when interacting with their employees.
How to Improve Your Leadership Skills
- Give credit to those who deserve it.
- Be optimistic, calm, and professional.
- Be fair. Don’t get wrapped up in playing favorites.
- Look for professional development opportunities for your employees.
- Be confident. A true leader needs to be confident, so their team members have something to build on and mimic.
- Effective communication skills.
- Lead by example.
- Promote and encourage autonomy.
Employees are much more inclined to respond positively to situations and tasks when their manager displays excellent leadership skills
3. Problem Solving
Managers face problems every day and have to work on solving them. These issues can range from small to incredibly complex. One of the most significant roles of a manager has is finding a way to solve problems in a professional and efficient manner.
Establishing a good problem-solving process is critical for managers to successfully lead their team. This will prevent them from overlooking anything and helped to solve the problem at hand.
How to Identify and Solve a Problem
Being able to identify a problem, diagnose it, and come up with a solution for it will help to improve your management skills. Here is a problem-solving process we recommend using and building from.
Step 1: Identify and Investigate
One of the most challenging aspects of problem-solving is being able to identify that there is an issue to begin with. If you believe there is an issue, then always dig deeper to identify it. Never ignore a problem as this could lead it to spiral out of control I have a trickle-down effect which could result in much larger problems.
It is important to use specific documentation when it comes to identifying problems so that you can diagnose them correctly. Allow your employees to voice what they think or know is going on and then compare their feedback against your notes.
Step 2. Understand and Diagnose
After you have done a thorough investigation into a problem and have identified it, you will next want to have a better understanding of what is causing it. Be sure that the problem you identify is positively the issue at hand. By doing so you will not waste any more time or effort coming up with a solution. One essential part of this step is determining why the problem happened in the first place.
Step 3. Design a Solution
Now that you have gotten to the bottom of the problem, you will need to come up with a solution to solve it. You may ask yourself, “What information can I use to solve this issue?”
Below are some ideas to use when coming up with a solution to a problem:
- Use the data you’ve gathered.
- Use customer feedback.
- Use employee feedback.
- Review notes you took during step 2.
- Consult a colleague that may have been in a similar situation.
- Consult with a superior.
- Use instinct and intuition.
- Use available technology.
These tips may sound simple, but many managers often overlook some of them because they work under the assumption that the issue is not simple to solve.
Step 4. Fix the problem
Now is the time to facilitate and implement your solution to fix the problem. At this point in the process, you have invested time, energy, and effort into your problem-solving process. By now you have data gathered and should know what your decision will be.
At this step, it is essential not to waste any more time or start doubting yourself. Pursue your decision and get back to other priorities.
A true leader must have persistence. An individual that is persistent is dedicated to their course of action no matter how difficult. You need to have a vision in mind and focus on it while not giving up. Whatever your goal is, as long as you are persistent, you can devote energy and time to accomplish it.
Along with continual persistence comes confidence. Imagine you telling your team about a new goal or objective that you have created and not showing any confidence about reaching that goal. Your employees would develop a sense of discouragement and not put forth any effort to help achieve the goal. So be sure to show confidence as well as persistence.
People who are persistent also easily adjust too ups and downs. Developing a habit to face issues when they arise and power through to come up with a solution will help to build and improve persistence when it comes to accomplishing goals.
5. Be a Motivator
Motivation is what drives people and can bring forth desirable behavior or actions. If you don’t have the motivation to do your very best every day, then chances are you will not be successful as a manager. Motivation can speak volumes and will show in your character and productivity. If you are motivated about something you tend to put more effort, focus, and determination in accomplishing it.
Everyone needs motivation in life to become successful, and employees are no different. Tell your team how proud of them you are and express your happiness. As humans, we tend to feed off one another, so if there is a positive energy present, we are inclined to become more inspired to do our job.
How to Become a Better Motivator
You will need to know how to become a great motivator. While words are great actions speak louder, so don’t just say, also do.
- Be upbeat and positive.
- Celebrate employee accomplishments.
- Give meaningful employee recognition.
- Stay positive to prevent negativity.
- Make the working environment something that employees enjoy coming into every day.
- Encourage mindfulness. Employees should take a few minutes each day to clear their mind to help reduce stress.
- Offer rewards consistently.
- Do not micromanage and trust your employees to do their jobs.
- Constantly encourage teamwork.
At this point, you should have learned what management skills are, which management skills are essential, and how to identify and diagnose a problem. The only thing left is to determine which skills you lack and work on them.
Managing a team can be difficult and even frustrating at times, but remember the core skills we covered in this article and use them in your decision-making process.