When it comes to help desk software, SherpaDesk is well-equipped to meet the needs of both small businesses and large enterprises. This all-in-one platform can enable you to embrace workflow automation and streamline the customer experience. While it works well as a help desk solution for professional services, there are other time tracking solutions available.
For service providers, building customer relationships is critical to the sustainability of their businesses. With this in mind, you need to carefully monitor employee performance and consolidate both team and customer data to make informed leadership decisions. A service management platform that’s primarily designed as an IT help desk will only get you so far.
Say “goodbye” to a box-standard help desk platform and “hello” to an all-encompassing workforce management software solution for startups and small businesses. The best team tracking platforms come with a self-service portal that enables employees to clock in and out with complete ease. These platforms automate timesheet collection and payroll processing.
Best SherpaDesk Alternatives
1. Buddy Punch
When it comes to measuring profitability and getting your workforce firing on all cylinders, you need access to a time and attendance platform with a full range of features. This is where Buddy Punch comes in. No matter whether team members are using a desktop or mobile device, they can clock in and out with ease and instantly submit timesheets for processing.
How Buddy Punch’s Time & Attendance Solution Works
Buddy Punch takes the streamlined principles of a service desk and applies these to time tracking and workforce management. If you want to ensure your team is functioning as one cohesive unit, Buddy Punch offers leaders the necessary insights to effectively monitor their teams. You can think of this platform as a “knowledge base” for workforce performance.
With a treasure trove of data at your fingertips, you can begin to make informed leadership and managerial decisions. At the same time, HR teams love Buddy Punch for its ease of use. Your HR department can receive timesheets in an instant. As the platform is remarkably intuitive, team members can seamlessly bake the process of clocking in and out into their schedules.
Receive Instant Notifications From Any Device
Buddy Punch is a cloud-based platform that can be accessed from any internet-enabled device. The solution also comes with a handy app for both Android and iOS devices. As the platform is highly intuitive, you’ll have no problem getting to grips with the core features and functionality. The real-time alerts system is useful for keeping tabs on employee performance.
Assign Job Codes For Employees To Punch Into
With Buddy Punch, you can assign job codes to employees. These job codes can be used to track employee performance and project profitability. You can use these to generate insightful reports. The platform enables you to monitor employee performance against specific KPIs. Rather than relying on multi-channel solutions, you can keep everything under one roof.
Use This Tracking System For Timesheet Collection
Buddy Punch’s timesheet collection feature is perhaps the most important part of the platform. With the support of this feature, you can collect employee timesheets in an instant and submit these for payroll processing. The platform’s user-friendly interface makes it easy to collect and submit timesheets. You can integrate Buddy Punch with all popular payroll processors.
Track On-Premise Staff & Remote Workers In One Place
Buddy Punch’s GPS location tracking feature is ideal for businesses with a workforce that’s spread out across different locations. With this feature, you can track employee time, even when they’re not clocking in or out at the office. To unify your remote and on-premise workforce, Buddy Punch offers a comprehensive solution that centralizes your employee data.
Buddy Punch’s pricing makes this workforce management solution affordable for both small businesses and large organizations. Whether you are a professional services business or an ever-expanding SaaS company, Buddy Punch can confidently meet your needs. Alongside the desktop app, Buddy Punch is available on both iOS and Android.
Take a browse through the useful resources on Buddy Punch’s website. These are designed to help you unlock plenty of value from the platform. If you have any further questions, our support team is always ready to assist you.
Buddy Punch Is The Best SherpaDesk Alternative
Our time tracking alternative to SherpaDesk also comes with the following useful features:
- Employee Scheduling
- Overtime Calculations
- Multiple Punch and Login Options
- Adding, Editing, or Deleting Punches
- And so much more. (Click here to explore our comprehensive feature list.)
Buddy Punch’s Online Reviews
As of the writing date, Buddy Punch has 4.8 out of 5 stars and 724 reviews on Capterra.
Below, we’ll list just a few reviews that speak to Buddy Punch’s ease of use and great customer support service. (Click here to explore the full list of reviews.)
As reviewers have noted, Buddy Punch provides team leaders and project managers with the necessary tools to promote team accountability:
“I like that you can clock in and out from your mobile device. Perfect when you are not at the office but working from another location. I also like that you can identify different departments since I have to clock hours for two separate programs.”Click here to read the full review.
“I like the ease of use and flexibility of Buddy Punch. You can add features you want and don’t have to be bogged down with what you don’t want to use. Some sites have way too much. I wanted simple!”Click here to read the full review.
“Customer service is exceptional and quick. Admin is very easy and user friendly.”Click here to read the full review.
“Cannot say enough about their support. Even if the product was not as amazing as it is, I would highly recommend Buddy Punch due to the unbelievable support!”Click here to read the full review.
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TimeCamp is a feature-rich time tracking software with an array of tools to help businesses of all sizes to streamline their operations. You can gain a full picture of employee performance and ensure the escalation of any employee attendance issues. With TimeCamp in your corner, you stop relying on IT service desk solutions to take care of your time tracking needs.
At the time of writing, TimeCamp has a total of 562 reviews on Capterra, with an average of 4.7 out of 5 stars. TimeCamp comes packed with a range of useful features:
- Automatic Time Tracking
- Timesheet Approvals
- Attendance Tracking
- Time Tracking Reports
- Productivity Tracking
- Custom Billing Rates
- Easy Invoicing
“Integrating TimeCamp with my business took a few minutes in the beginning. I had to update keywords over a few days to make it a perfect custom fit. Every time I have a new client, I add new keywords – the whole process takes less than a minute.”Click here to read the full review.
Timely is an online time tracking software that helps businesses of all sizes to streamline their operations and improve their productivity. The platform’s intuitive design makes it easy to track employee time, generate reports, and manage projects. Timely also offers a free trial so that you can explore its features before making a commitment.
At the time of writing, Timely has a total of 208 reviews on Capterra, with an average of 4.7 out of 5 stars. Timely is loaded with a broad range of high-impact features:
- Automatic Time Tracking
- Project and Team Planning
- Team Time Management
- Project Time Management
- App Integrations
“The best thing about Timely is that it lets you focus on your work first, time capture second. Traditionally within an organisation with timesheets you need to constantly keep on top of your time entries or it will snowball into a big mess by the end of the week. Timely allows you to just get on with things and perhaps at the end of the week, you just approve the timesheet pre-filled for you.”Click here to read the full review.
Insightful is a cloud-based time tracking software that ensures you have visibility into employee hours, productivity, and detailed reports. With features like automatic time mapping and team monitoring, Insightful gives small businesses and large organizations the tools they need to streamline their time tracking process and take control of absence management.
At the time of writing, Insightful has a total of 72 reviews on Capterra, with an average of 4.7 out of 5 stars. Insightful lives up to its name by offering several useful features:
“Insightful does exactly what it advertised and for us, this is exactly what we need. We are able to understand and drill down on an individual or team level whenever there may be a performance issue. In general, it has a good snapshot feature where you can see overall how your teams are doing.”Click here to read the full review.
5. When I Work
When I Work makes it simple for HR teams to submit timesheets automatically to payroll processing by providing a user-friendly interface. Project managers and team leaders have the appropriate permissions to keep track of time and monitor workers who work remotely from home. Employees can simply check in and out using this workforce management solution.
At the time of writing, When I Work has a total of 963 reviews on Capterra, with an average of 4.5 out of 5 stars. When I Work comes with a range of useful functionalities:
“I’ve been using this software for 5 years, first as an employee, then as an employer. Ease of use for both parties is fantastic and it’s well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.”Click here to read the full review.
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